Refunding a payment in RezStream Cloud is very similar to taking a payment
Select the reservation from the occupancy map, or from the 'Reservations' section (accessed by selecting 'Reservations' from the menu on the left side of the screen).
On the reservation screen, choose 'Make Payment'
In the payment window that comes up, select the payment type, and enter the amount you wish to refund, preceded by a dash. You will see a message come up below the box notifying you that it will be applied as a refund. This works for full or partial refunds.
If you are using integrated credit card processing, select the credit card you wish to refund to.
Choose 'Make Payment' from the top right corner