Error 3358

Kyle Avila -

Issue: Error 3358 when utilizing Kaspersky Antivirus Software


We have found that this error is associated with Kaspersky Antivirus software.  Their most recent software update caused an error with RezStream.  To fix this error we need to first disable Kaspersky Antivirus software or remove the application.  Make sure that users have full control, then in the RezStream folder delete the system.mdb file, this was created with the error.  First try opening the RSUtility, if you don’t receive an error open RezStream. You may need to try this step a few times, and every time you will need to delete the system file.  We recommend using Microsoft Security Essentials or Comodo as a replacement for the Kaspersky Antivirus software, both are free.

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