Eviivo Conversion

James Pumpelly -

When you switch your Property Management System (PMS) from Eviivo to rezStream Cloud, rezStream will convert your data as part of our onboarding process.  A rezStream onboarding process includes three phases; Preparation, Go-Live, and Post Live (aka “living happily ever after”).  The Eviivo data conversion is part of the Go-Live phase and takes place the evening before or morning of your switch to rezStream Cloud.  So do not close your Eviivo account until the conversion has taken place and you are live on rezStream Cloud.

An Eviivo conversion is similar in scope to a RezOvation Web conversion with some small differences.  Most notable is the exclusion of your business information (address, email, etc.), but since those fields are one-time entries it is a small task and we’ll help you. 

Because Eviivo controls all your data, we can only access the information that is available through reports in your Eviivo account.  The two Eviivo reports we focus on are the Booking and Guest reports.  In plain English, we will be able to bring over your guest information and historical and future reservation data (including information about your units and payments).

The table below outlines the specific data fields we will export from Eviivo.  If you have questions about this process or what it is like to move from Eviivo to rezStream Cloud, just ask us at 866-360-8210 or Sales@rezStream.com.

Guest Data:

Booking Data:

·         Title

·         Forename

·         Surname

·         Email

·         Telephone

·         AddressLine1

·         AddressLine2

·         AddressLine3

·         City

·         State

·         Postcode

·         Country

·         NumBookings

·         BookingValueInPeriod

·         LifetimeValue

·         Notes

·         Language

·         Custom1

·         Custom2

·         AllowEmail

 

·         BookingDate

·         BookingReference

·         OTAReference

·         Group

·         GuestFirstName

·         GuestLastName

·         CheckIn

·         CheckOut

·         Nights

·         RoomUnitType

·         RatePlan

·         RoomUnitName

·         Beds

·         Adults

·         Children

·         PromoDiscount

·         BookingDateAndTimeUTC

·         Currency

·         TotalRevenue

 

·         PaidAmount

·         RoomUnitRevenue

·         OtherRevenue

·         TotalTaxes

·         Method

·         Source

·         Channel

·         PaymentMethod

·         BookingStatus

·         Arrival

·         GuestEmail

·         GuestPhone1

·         GuestPhone2

·         BookingNotes

·         ExtrasBookedOnline

·         PromoName

·         PromoCode

·         PromoDiscount

·         BookingDateAndTimeUTC

 

What do I need to do AFTER the conversion?

 

After rezStream runs the appropriate reports and activates your database, there are a few things that you’ll need to do.  The biggest thing is that since we aren’t able to convert line item details from eviivo’s billing, we will put the invoice and payment information into the reservation notes. (see below)

 notes.jpg

 

After our support team helps you get your rates and taxes set up, you can go into the reservation and click “Edit”, then “Change Rate”.

 change_guest.jpg

 

This will then allow you to just choose the rate that you are charging them.  This will then create the invoice that you will have in rezStream.  You then add any payments you might have taken as well.

 editrate.jpg

 

You are not alone in this journey.  We will make sure you are comfortable with the system and that your information is accurate. 

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