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Adding Expedia Connection Through rezStream Channels, Powered by Channex

This article explains how to connect your Expedia account through rezStream Channels, powered by Channex. It covers preparing the Expedia extranet, creating the connection, mapping units, activating the channel, and understanding the supported functionality.

Before You Begin: Connecting Expedia to rezStream Channels, Powered by Channex

You will need:

  • Access to the property's Expedia Partner Central account
  • Access to the property's rezStream Cloud account
  • The property's Expedia Hotel ID
  • The correct currency for the property
  • Knowledge of the property's Expedia rooms and rate plans

Find the Expedia Hotel ID

  1. Have the property log in to Expedia Partner Central.
  2. Near the top-right corner, click the Property Name.
  3. Locate the property's Expedia Hotel ID.
  4. Write down the Hotel ID. You will need it when configuring the Expedia channel in rezStream Cloud.

Check the Existing Expedia Connectivity Settings

Before connecting Channex, make sure another channel manager is not currently connected to Expedia.

  1. In Expedia Partner Central, click the three-line menu on the left.
  2. Select Rooms and Rates.
  3. Select Connectivity Settings.
  4. Review the current channel manager connection.

If Another Channel Manager Is Connected

The existing connection must be removed before connecting Channex.

  1. Select the existing Channel Manager Setup.
  2. Select Disconnect for all four available connection options.
  3. Click Next.
  4. Complete the prompts to disconnect the existing channel manager.

Do not proceed with the Channex connection until the previous channel manager is disconnected.

If Another Channel Manager Is Not Connected

Once Expedia shows that no other channel manager is connected:

  1. Click Add Connection.
  2. You will see two dropdown sections for selecting a channel manager.
  3. Select Channex in both sections.
  4. Click Next.
  5. Select Connect for all four connection options.
  6. Click Next.
  7. Click Save and Continue.

After saving, Channex should appear as the property's connected channel manager.

Creating the Expedia Channel in rezStream Cloud

Once Channex is connected in Expedia:

  1. Log in to rezStream Cloud.
  2. Click the Integrations tab.
  3. Select rezStream Channels.
  4. From the Channels tab, click Create on the right side of the page.
  5. Select Expedia.

General Settings 

  1. Title
    Enter a descriptive name for the connection, such as: Property Name - Expedia
  2. Currency
    Select the property’s appropriate currency. The default is US Dollar (USD), but this can be changed if needed.
  3. Expedia Hotel ID
    Under Connection Settings, enter the Expedia Hotel ID you recorded from Expedia Partner Central.
  4. Minimum Stay Type
    Choose how minimum-stay restrictions should be applied:
    • Arrival (Default): The minimum stay applies only when a guest checks in on a date with the restriction.
    • Through: The minimum stay applies to any reservation that includes the restricted date, even if the guest arrives on a different date.
    Select the option that best matches how the property manages minimum-stay requirements.
  5. Booking Total Type
    This setting determines which reservation amount is stored when bookings are downloaded from Expedia. For U.S. properties, we recommend Total Amount Excluding Tax. Channex provides three options:
    • Total Amount Excluding Tax — Recommended for U.S. properties: Stores the guest’s reservation total before taxes and fees.
    • Total Amount: Stores the total amount paid by the guest, including taxes and fees.
    • Payout Amount: Stores the amount the property needs to collect from the guest or Virtual Credit Card (VCC), including taxes and fees. This should match the VCC/collect amount.

Test the Connection

After completing the connection settings:

  1. Click Test Connection.
  2. Confirm that you receive a Successful Connection message.

Do not begin mapping until the connection test is successful.

Map the Units

After receiving a successful connection:

  1. Click the Mapping tab.
  2. Review the Expedia rooms and rates displayed on the left.
  3. On the right, select the corresponding rezStream room/unit or unit type and rate.
  4. Make sure each Expedia room and rate is mapped to the correct rezStream option.
  5. Save your mappings.

Base Capacity

The number displayed next to a unit or unit type represents its Base Capacity.

You can verify the Base Capacity in rezStream Cloud by navigating to:

Configuration > Rate Plans (Unit Types)

In the lower section of the page, review the property's seasons and their Base Capacity values.

Channel Settings (Optional)

If the property wants Expedia pricing to differ from its standard rezStream rates, you can configure a channel-specific increase or decrease.

  1. Click the Channel Settings tab at the top.
  2. Select the appropriate price adjustment option.
  3. Enter the desired increase or decrease.

This adjustment applies specifically to this channel.

 Save and Activate the Channel

When the configuration and mapping are complete:

  1. Click Save at the bottom of the page.
  2. If available, select Save and Activate.
  3. If the Activate option does not appear, select Save.
  4. After saving, locate the channel and click the Actions dropdown.
  5. Select Activate.

Running a Full Sync

A Full Sync manually sends rates, availability, and restrictions to Booking.com.

Although a manual Full Sync is generally not required, it may be helpful after major configuration changes.

 

Configure the Reservation Source

You can assign a Source to the Expedia channel so that all reservations downloaded from Expedia are automatically tagged with the appropriate Source. This makes it easier to track, identify, and report on Expedia reservations within rezStream Cloud.

  1. From the Channels section, click the gear icon near the top-right corner.
  2. Open the Channel Mappings tab.
  3. Locate the Expedia channel.
  4. Select the appropriate Source from the dropdown menu.
  5. Click Save in the top-right corner.

If the Source Does Not Exist

Create it first:

  1. Go to Configuration.
  2. Select Source of Contact and Reason for Stay.
  3. Open the Sources tab.
  4. Click Add New Source on the right side of the page.
  5. Enter the desired Source, such as Expedia.
  6. Save your changes.
  7. Return to the Channels section.
  8. Open Channel Mappings and select the newly created Source from the dropdown.
  9. Save your changes.

Information Sent to Expedia

The Expedia integration currently supports:

  • Rates
  • Availability
  • Minimum Night Requirements

The following information is not sent:

  • Packages
  • Fees
  • Taxes

Taxes, packages, and fees must be configured within the property's Expedia Partner Central account. Make sure these settings are properly configured in Expedia before considering the setup complete. 

Final Verification

Before completing the setup, verify that:

  • The correct Expedia Hotel ID was entered.
  • Any previous channel manager was disconnected.
  • Channex is connected for all four Expedia connectivity options.
  • The Expedia connection test is successful.
  • All Expedia rooms and rates are mapped correctly.
  • Base Capacity values have been verified.
  • The appropriate Minimum Stay Type is selected.
  • The appropriate Booking Total Type is selected.
  • Any channel-specific price adjustment is configured.
  • The Expedia channel is activated.
  • A Full Sync has been run if needed.
  • Expedia taxes, packages, and fees are configured directly in Expedia.
  • The appropriate reservation Source is assigned to the channel.