rezStream Cloud
Configuration - Email and Letters
Frequently Asked Questions
- How to Export and Send Your Reservation Master Database for Cloud Conversion
- Configuring Owner Rates
- Why do I have to enter an authentication code every time I log in?
- How do I set up and configure rezStream Cloud?
- How Do I See The Notes for a Reservation?
- Why Can’t I Use a Third-Party Email Address with rezStream Cloud?
- How Do I Sell an Item Without a Reservation?
- Reduce/Remove Minimum Night Stay With the Quick Rate Editor
- Feature Requests, Suggestions, and Contacting Support
- Adding an Arrival Time Field to Housekeeping Report
- What is rezStream Protection?
- Cancel a Reservation and Issue Refund to a Gift Certificate
- How to Change Your User Password and Update Your User Profile
- Ensuring Email Delivery
- Transfer Payment from One Invoice to Another Utilizing A Gift Certificate
- How to Avoid Entering a Verification Code Every Time You Log in to Your rezStream Cloud Account
Occupancy Map
- Apply Custom Colors to Reservations
- Book by Type Mode
- Set Name of Group for Group Reservation
- Managing Housekeeping - Clean/Dirty Mode
- Change the Guest Assigned to a Unit
- Make a Reservation From the Occupancy Map
- Mark Units Out of Service
- Applying a discount to a reservation
- Changing a Reservation's Length of Stay
- Remove a Unit from a Group Reservation
- Check In a Guest
- Tagging a Reservation
- Wait List
- Adding a Second Room to an Existing Reservation
- Make a Group Reservation
- Printing the occupancy map
- Occupancy Map Unit Color
- Move a Reservation
- Customizing the Occupancy Map
- Quick Rate Editor
Configuration - Units
Invoices
- Void a Payment
- Updating Invoices
- Multiple Payments on one Invoice
- Creating Invoices for Retail/Point of Sale (POS) and Reservations
- Transfer Separate Invoices for Group Reservation
- Refunding Payments
- Payment Links - Allow guests to make payments at any time!
How To Videos
Cloud Booking Engine
- Advanced Calendar Widget Options
- Revenue Tracking Using GA4
- Calendar Widgets
- Automatic Deposits and Gift Certificate Payments on the Booking Engine
- External Landing Page (for 3rd party BE integrations)
- Implementing Google Analytics Universal Tracking
- Social Settings
- Creating a Booking Engine Theme
- Booking Engine Configuration Options
- Term Conditions and Policies
- Promoting Your Booking Engine on Your Website
- Adding an Image to a Unit, Rate Plan, Package, or POS
- Relax Minimum Stay Policy
Reports
- How do I run a Revenue by Unit Comparison Report?
- Payment Reports for Credit Card Transactions - Shift4
- Links to Old Reports
- Scheduled Reports - Subscribing to Reports via Email
Housekeeping
Configuration - Your Business
Channel Management and OTAs
- Connect Booking.com to MyAllocator
- rezStream Channels Configuration
- MyAllocator - Password/Username Reset
- Viewing Credit Card Information for Channel Manager Reservations
- MyAllocator: Integrating Units
- Expedia Pricing Model Error
- Booking Times - MyAllocator Channels
- Manage Occupancy Blocks by Channel
- Connect VRBO/Homeaway to MyAllocator
- Connecting Expedia to MyAllocator
- MyAllocator: Billing Setup
- MyAllocator Automatic Adjustment Settings
- Updating Invoices with VRBO + MyAllocator Integration
Reservations
- Tax Exemptions
- Making a Reservation from a Guest History Record
- Group Members - Payments & Letters
- Reservation and Guest Check In and Check Out
- View Audit History (Log of Activity) for a Reservation
Integrations
- Heartland Restaurant POS Integration
- Cloud PMS > TCMS Website Connection
- Cloud Beds Conversion
- TripConnect Campaign Setup
Dashboard
- Recent Gift Certificates - Dashboard Widget
- Recent Reservations - Dashboard Widget
- Understanding the Dashboard
- Bulk/Batch Printing Letters
- Reservations Today - Dashboard Widget
- Tasks - Dashboard Widget
- Key Items
Configuration - Rates and Taxes
- Managing Taxes and Tax Seasons
- How to Set Up Pet Fees
- Rate Discounts
- Adding Rate Seasons
- Creating and Using Fees
- Season Wizard
- Resources
- Creating a New Add-on Package
- Adding a Default Package
- Rate Promo Setup
- Extended Rates
- Adding a Rate Promo Code
- Edit An Existing Rate Season or Minimum Stay Adjustment
- Set up Point of Sale Items
- Yield Management
Gift Certificates
- Selling Gift Certificates Online
- Setting Up Gift Certificates
- Applying a Gift Certificate
- Creating a Gift Certificate
People
Configuration - Customization
Credit Card Processing
- rezSafe: Secure Credit Card Handling in rezStream Cloud
- 4Word: Accessing Credit Card Data without Fully Integrated Processing
- 4Word: View Credit Card Information