rezStream Cloud
Configuration - Email and Letters
Frequently Asked Questions
- How to Export and Send Your Reservation Master Database for Cloud Conversion
- Disable Auto Proxy Settings in Windows 10
- Configuring Owner Rates
- Why do I have to enter an authentication code every time I log in?
- Auto-numbering of Gift Certificates, Invoices, and Reservations
- How do I set up and configure rezStream Cloud?
- How Do I See The Notes for a Reservation?
- Why Can’t I Use a Third-Party Email Address with rezStream Cloud?
- Firefox printing issues
- How Do I Sell an Item Without a Reservation?
- Reduce/Remove Minimum Night Stay With the Quick Rate Editor
- How to Save rezStream Cloud as an App on your phone
- Feature Requests, Suggestions, and Contacting Support
- Adding an Arrival Time Field to Housekeeping Report
- Understanding the Quick Navigation Pane
- What is rezStream Protection?
- Understanding Tabs
- Cancel a Reservation and Issue Refund to a Gift Certificate
- How to Change Your User Password and Update Your User Profile
- Ensuring Email Delivery
- Transfer Payment from One Invoice to Another Utilizing A Gift Certificate
- How to Avoid Entering a Verification Code Every Time You Log in to Your rezStream Cloud Account
Occupancy Map
- Apply Custom Colors to Reservations
- Book by Type Mode
- Set Name of Group for Group Reservation
- Managing Housekeeping - Clean/Dirty Mode
- Change the Guest Assigned to a Unit
- Special Events, Holidays, and Notes on the Occupancy Map
- Make a Reservation From the Occupancy Map
- Mark Units Out of Service
- Applying a discount to a reservation
- Changing a Reservation's Length of Stay
- Remove a Unit from a Group Reservation
- Check In a Guest
- Tagging a Reservation
- Quickly Finding Number of Guests from the Occupancy Map
- Wait List
- Adding a Second Room to an Existing Reservation
- Make a Group Reservation
- Printing the occupancy map
- Occupancy Map Unit Color
- Move a Reservation
- Viewing Reservation Notes from the Occupancy Map
- Customizing the Occupancy Map
- Quick Rate Editor
Configuration - Units
Invoices
- Void a Payment
- Updating Invoices
- Printing or Emailing an Invoice
- Multiple Payments on one Invoice
- Credit Card Pre-Authorization Scenarios
- Taking a Credit Card Payment
- Invoices - Filtering and Searching
- Creating Invoices for Retail/Point of Sale (POS) and Reservations
- Post a Charge
- View Invoice History
- Adding an Invoice to a Reservation
- Transfer Separate Invoices for Group Reservation
- Refunding Payments
- Payment Links - Allow guests to make payments at any time!
How To Videos
- Editing a Payment Date Video
- Check In Wizard Training Video
- Using the Dashboard Video
- Configuring a Cancellation Policy Video
- Configuring Calendar Options Video
- Making a Reservation Video
- Adding Point of Sale Items Video
- Creating a Letter Video
- Using the Waitlist Video
- How to Access rezStream Cloud
- Move and Resize a Reservation Video
- Collecting a Payment Video
- Adding Descriptions for Units and Unit Types
- Social Settings Video
- Creating an Email Template Video
- Yield Management Rules Video
- Rate Plans (Unit Types) Video
Cloud Booking Engine
- Same Day Online Booking Cut-Off Time
- Advanced Calendar Widget Options
- Revenue Tracking Using GA4
- Calendar Widgets
- Automatic Deposits and Gift Certificate Payments on the Booking Engine
- External Landing Page (for 3rd party BE integrations)
- Implementing Google Analytics Universal Tracking
- Booking Engine Bookable by Unit Type (grouped by Rate Plan)
- Social Settings
- Creating a Booking Engine Theme
- Booking Engine Configuration Options
- Term Conditions and Policies
- Promoting Your Booking Engine on Your Website
- Adding an Image to a Unit, Rate Plan, Package, or POS
- Adding a Mobile Theme
- Relax Minimum Stay Policy
Reports
- Sales Reports
- Payments Reports
- Guest Lifetime Value Report
- Reservations Reports
- How do I run a Revenue by Unit Comparison Report?
- Gift Certificate Redemptions
- Tax Calculations
- Payment Reports for Credit Card Transactions - Shift4
- Sorting Columns on Reservation Reports
- Blank Reports When Printing
- Gift Certificate Sales Report
- Sales by Channel Report
- Revenue Reports
- Housekeeping Report
- Pending Deposits Reports
- Links to Old Reports
- Taxes Reports
- Scheduled Reports - Subscribing to Reports via Email
- Accrual Accounting
Housekeeping
Configuration - Your Business
Channel Management and OTAs
- Connect Booking.com to MyAllocator
- rezStream Channels Configuration
- Vacation Rental Channels (VRBO, Airbnb, FlipKey)
- Extra Guests using OTA Channels + MyAllocator Integration
- Setting Up A MyAllocator Account
- MyAllocator - Password/Username Reset
- Viewing Credit Card Information for Channel Manager Reservations
- Channel Specific Base Rate Adjustment
- MyAllocator: Integrating Units
- Expedia Pricing Model Error
- Booking Times - MyAllocator Channels
- Airbnb Fee Instructions Using MyAllocator Integration
- Manage Occupancy Blocks by Channel
- Channel Manager - Frequently Asked Questions
- Connect VRBO/Homeaway to MyAllocator
- Connecting Expedia to MyAllocator
- MyAllocator: Billing Setup
- MyAllocator Automatic Adjustment Settings
- Updating Invoices with VRBO + MyAllocator Integration
- MyAllocator and Glamping Hub
- Updating your MyAllocator Credit Card Password
Reservations
- Tax Exemptions
- Searching and Filtering Reservations
- Making a Reservation from a Guest History Record
- Group Members - Payments & Letters
- Reservation and Guest Check In and Check Out
- Override A Rate
- How to Edit Source of Contact and Reason for Reservation
- Reservation Creation through New Shortcut Tab
- Edit an Existing Reservation
- Re-Booking a Reservation for Next Year
- Assigning Units in a Group Reservation
- Generate a Letter
- Locking Unit Assignments to Prevent Moves and Changes
- View Audit History (Log of Activity) for a Reservation
- Adding Group Members to a Reservation
Integrations
Dashboard
- Email Delivery History - Dashboard Widget
- Recent Gift Certificates - Dashboard Widget
- Recent Reservations - Dashboard Widget
- Shared Notes - Dashboard Widget
- Configure Dashboard Settings
- Understanding the Dashboard
- Bulk/Batch Printing Letters
- Reservations Today - Dashboard Widget
- Tasks - Dashboard Widget
- Key Items
Configuration - Rates and Taxes
- Managing Taxes and Tax Seasons
- How to Set Up Pet Fees
- Rate Discounts
- Adding Rate Seasons
- Updating Rates on Future Reservations and Invoices
- Creating and Using Fees
- Defining Revenue Accounts
- Edit Point of Sale items
- Closing Days for Arrival and Departure
- Adding Additional Rates Under A Rate Plan
- Season Wizard
- Resources
- Creating a New Add-on Package
- Adding a Default Package
- Rate Promo Setup
- Extended Rates
- Adding a Rate Promo Code
- Edit An Existing Rate Season or Minimum Stay Adjustment
- Set up Point of Sale Items
- Yield Management
- Creating a 'Closed' Season
- Display Rate Description on Booking Engine
- Set Up A Point of Sale Category
- Creating a Rate Plan