How to Process a Refund Using rezStream Payments Powered by Nexio

To issue a refund for a reservation, follow these steps:

1. Access the Reservation Page

   1. Open the guest’s Reservation page.

2. View the Invoice

   1. Click on the "View Invoice" option.

      

3. Locate the Transactions Section

   1. In the middle section under Transactions, you will see the guest’s name and payment type displayed in blue.

      

4. Select the Guest's Name

   1. Click on the guest's name to access further options.

      

   1. Select the "Void/Refund" option

      1. If the payment was made on the same day, the system will automatically process a Void.

      2. If the payment was made on a different day, enter the desired amount in the "Refund Amount" field.

   
   
5. Complete the Void/Refund
   1. Click the "Refund Payment" button located in the top right corner to issue the refund to the guest.