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Reconnecting Your VRBO Channel After Disconnection via rezStream Channels

If you’re using rezStream Channels as your channel manager, you may occasionally receive a notification from Channex that your VRBO connection has been disconnected. This usually happens because the username or password for your VRBO account has recently been changed. 

If your VRBO login credentials have changed or expired, rezStream Cloud will be unable to send rates or availability to VRBO. You can restore the connection in just a few steps by updating your credentials directly in rezStream Cloud.

How to Update Your VRBO Login Credentials and Reconnect in rezStream Cloud

If your VRBO login credentials have changed or the connection needs to be reauthenticated, follow these steps:

  1. In rezStream Cloud, navigate to Integrations and select rezStream Channels.
  2. Click the Channels tab at the top of the page.
  3. Locate your VRBO connection. Click the Actions drop-down on the right and select Edit.
  4. On the first tab, scroll to the Username and Password section and enter your current VRBO login credentials.
  5. Click Test Connection.
    1. Successful: A green Success message will appear, confirming the connection.
    2. Unsuccessful: Click Reset Authentication to clear the existing credentials. Re-enter your VRBO username and password, then click Test Connection again.
      VRBO
  6. Once the connection is successful, click Save at the bottom of the page.
  7. Return to the Channels tab.
  8. Locate VRBO, click the Actions drop-down, and select Activate.
  9. Once the status displays Active, click Actions again and select Full Sync.
  10. The Full Sync sends your current rates and availability to VRBO and helps confirm the connection is working properly.

FullSync