Void a Payment

A void cancels a payment before it’s finalized, so no money is officially taken from the guest's bank account.

In contrast, a refund is used after the payment has already been processed and settled. With a refund, the funds are returned to the guest after they’ve been processed. 

Table of Contents:

• Voiding a Credit Card Payment (Shift4 and rezStream Payments) 
• Voiding a Non-Credit Card Payment 
• Steps to Void a Payment 
• Impact of Voiding a Payment

Voiding a Credit Card Payment (Shift4 and rezStream Payments) 

rezStream Cloud will automatically try to void the payment. If it can’t void the payment because it’s past the same-day window or has already been settled, you'll receive a notification and be prompted to issue a refund instead. 

Voiding a Non-Credit Card Payment 

To record voids for non-credit card payments, including cash and checks, in rezStream Cloud, follow the steps outlined below.

Steps to Void a Payment: 

You can easily do this by finding the reservation on the Occupancy Map or by clicking on the People, Reservations, or Invoices tabs.

 

2. Locate the Payment
Find the payment in the 'Transactions' box.

3. Void the Payment  
Select the payment, and a red 'Void / Refund' button will appear. 

4. Confirm the Void 
After clicking 'Void,' you’ll be prompted to confirm the action. Once confirmed, the payment will be voided, and the transaction will be completed. 

Impact of Voiding a Payment: 

Voiding a payment nullifies the transaction, and the payment will appear as $0 on the Payment Reports for the day the original payment was issued. 

You’ll see two entries in the reports: one for the original payment and one for the void, which negates the payment, bringing the balance to $0. This ensures rezStream Cloud accurately reflects the voided transaction and updates the business' records accordingly. 

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Should you encounter any issues during the void process, contact our Support team for further guidance and resolution.