Void a Payment

***NOTE: If you have shift4 integrated credit card processing you will not be able to void a payment after a batch has been settled. This will only work on the same day before a batch settlement.***

To void a payment you first need to view the invoice. In this example, we select a reservation and then select the 'View Invoice' button.


When you view the invoice select the payment that you wish to void from inside the 'Transactions' box. When you select the payment you will see a red 'Void' button.

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After you click the 'Void' button you will be asked to confirm. Once confirmed, the payment is voided and the transaction is over.