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Automatically Process Booking Engine Payments

Follow these two steps to configure the Booking Engine to automatically charge a deposit at the time of booking and process Gift Certificate payments in real-time.

rezStream Cloud can automatically process Booking Engine reservation deposits and Gift Certificate payments in real time.

Please note: To automatically process payments, you must have Integrated Credit Card Processing enabled.

Step 1 – Create a Same-Day Deposit Policy

First, create a deposit policy that makes the deposit due on the same day the reservation is booked.

  1. Follow the Configuring Deposit Policies instructions.
  2. Create or edit the appropriate deposit policy.
  3. Set the Deposit Due Date to 0 days after the reservation is created.

This ensures the deposit is due immediately when the reservation is made.

Step 2 – Enable Automatic Payments

Next, enable automatic payments in the Booking Engine.

Navigate to the Booking Engine tab, then:

  1. Select Payments.
  2. Enable Automatic Payments.

Once both steps are complete, eligible Booking Engine reservation deposits and Gift Certificate payments will be processed automatically in real time.

What Happens if a Payment Fails?

A declined or failed credit card payment will not prevent the reservation from being created.

If a payment cannot be processed, the reservation will still be completed and the guest will be notified that their payment was unsuccessful.

You can customize the message guests receive and provide instructions on what they should do next. Navigate to Booking Engine Configuration > Confirmation Options and update the messaging to reflect your property's policies for failed payments.