Waitlist Feature

If a cancellation occurs while your property is fully booked, the system will automatically display a Waitlist notification, giving you the opportunity to fill the vacancy quickly and maximize occupancy during peak periods.

Follow the steps below to get started with the Waitlist feature.

1. Open the Wait List
   1. Go to the Occupancy Map and click or tap the Wait List button in the toolbar.
      
2. Select a Date
   1. Navigate to the requested arrival date and click the “+” icon to add a guest to the Wait List for that date.
      
3. Add Guest Details
   1. Select an existing guest or create a new guest profile.
   2. Enter their arrival and departure dates along with any notes or special requests related to their stay.
      
4. Confirm the Wait List Entry
   1. Once saved, the guest will be added to the Wait List and can be accessed later if availability opens up.
      
      
5. Manage the Wait List
   1. Dates with one or more guests on the Wait List will appear on the Occupancy Map with a red circle showing the number of guests waiting for that day.
   2. If a reservation is canceled and a Wait List entry matches those dates, the system will automatically display the Wait List after the cancellation is complete.
   3. You can also click on any date in the Wait List row of the Occupancy Map to view who’s on the list, add new guests, or remove someone.
      
      

Note:

• You can toggle the Wait List display on or off at any time by clicking the Wait List button in the toolbar (as described in Step 1).
• Turning it off will not remove any guests from the Wait List. It will simply hide the display. Toggle it back on to view it again.