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Creating and Using Fees

This article covers how to create, configure, and apply fees in rezStream Cloud. It also explains how to apply newly created fees to existing reservations and how effective dates impact applicable stays.

Creating a Fee 

To create a new fee, navigate to Configuration > Fees.

  1. Select Add New Fee in the upper-right corner and complete the following:

  2. Enter a name for the fee.

  3. Select the Tax Group that applies to the fee. If the fee is not taxable, leave this field blank.

  4. Select the Fee Type:

    1. Percent

    2. Flat rate per reservation
    3. Flat rate per unit
  5. Select the Start Date. This will default to today's date.
  6. Enter the fee amount.
  7. Click Save.
    create_fee.gif

Creating a Fee Group

Before a fee can be applied to a rate plan or point-of-sale (POS) item, it must be added to a Fee Group.

Navigate to Configuration > Fee Groups and select Add New Fee Group.

Enter a name for the Fee Group, select the fee or fees you'd like to include, and click Save.

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Applying a Fee to a Rate Plan or POS Item

Navigate to Configuration > Rate Plans (Unit Types).

Select the appropriate rate plan or POS item and assign your Fee Group as either the Default Fee Group or Override Fee Group, depending on your configuration.

Click Save when you're finished.

Once configured, the fee will automatically be applied when the associated rate plan or POS item is used.

Applying a New Fee to Existing Reservations

Important: Creating and assigning a new fee does not automatically add that fee to reservations that were created before the fee was configured.

The Cloud PMS can recalculate fees that are already associated with an existing reservation. However, when a brand-new fee is created, there is no existing fee on those reservations to recalculate.

If the new fee should apply to an existing reservation, you’ll need to manually update the reservation.

Update an Existing Reservation

  1. Navigate to the Guest Reservation page.
  2. Click Edit.
  3. Select Change Rate/Guest Counts.
  4. Review the updated charges. The new fee should now appear if it applies to the reservation. You can hover over the amount to review additional details.
  5. Click Save to update the reservation.

Fees With a Future Start Date

If your new fee has a specific start date, the fee will only apply to eligible stay dates on or after that date.

For example, if a fee becomes effective on January 1 and a guest's reservation spans December 28 through January 2, the new fee will only apply to the applicable nights beginning January 1.

Displaying Fee and Tax Details on Guest Correspondence

If you use the Invoice Tax Details letter code in your guest correspondence, it will display a breakdown of applicable taxes and their respective amounts.