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Creating a Deposit Policy

Deposit policies determine how and when payments are collected for reservations. Setting these up correctly ensures a smooth billing process for both staff and guests especially when using the online booking engine.

​Create a New Deposit Policy

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  1. Navigate to Configuration > Deposit Policies.
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  2. Click Add Policy in the upper right corner.
  3. Enter a Policy Name and configure the policy settings, including:
    1. Due Date Calculation 
    2. Amount Type (percentage or fixed amount)
    3. Amount Value (example: 50% of reservation total).
  4. Click Save in the upper right corner.

Example: To collect 50% at the time of booking:

  • Set the Due Date Calculation to 0 days after reservation is made 

  • Set Amount to Percentage

  • Enter 50

How deposit policies work with the online booking engine

When a guest books through the online booking engine, rezStream Cloud automatically applies your active deposit policy to calculate the deposit due. For the best guest experience, configure at least one deposit policy in rezStream Cloud so the booking engine can collect deposits at the time of reservation.

Managing Multiple Deposit Policies

If you have more than one deposit policy:

  • The rezStream Booking Engine will ONLY use the first (top) policy in your list.

  • You can reorder policies using the controls in the upper right corner.

Applying a New Policy to Existing Reservations

If you create a new deposit policy and want it applied to existing reservations:

  1. Open the reservation.

  2. Click Recalculate (located in the Deposit section of the reservation details).

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This updates the reservation to use the newly configured policy.