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How to Set Up Pet Fees

This article explains how to create and apply Pet Fees in rezStream Cloud. You can configure Pet Fees to automatically apply to pet-friendly bookings or make them available as an optional add-on for guests.

How Pet Fee Packages Work

Before deciding how to set up your Pet Fee, it’s important to understand the two ways it can be used in rezStream Cloud:

Option 1: Default Package

A Default Package is automatically applied to reservations when a guest indicates they are bringing a pet.

  • The Pet Fee will automatically be added to the guest’s invoice based on the number of pets entered.
  • Only pet-friendly accommodations will display in the Booking Engine search results.
  • This option is best for properties that always charge a pet fee and want the system to apply it automatically.

Option 2: Add-On Package

An Add-On Package allows guests to manually select the Pet Fee during the booking process.

  • The Pet Fee appears in the Enhancements section of the Booking Engine.

  • Guests can add the Pet Fee to their stay when completing their reservation.

  • This option is ideal if you want to offer pet accommodations as an optional upgrade or only charge fees when guests opt in.

  1. Create a Pet Fee POS Item

    1. Before creating the package, first establish your Pet Fee as a Point of Sale (POS) Item. For details on how to create a POS item, refer to our article: Creating POS Items.

  2. Create a Pet Fee Package

    1. Navigate to Packages.
    2. Click Add New Package.
    3. Enter a descriptive name for the package. This is what guests will see on both the Booking Engine and their Invoice.
    4. Select Add Item.
    5. In the POS Item Search field, type Pet Fee and choose the correct item from the drop-down list.
    6. Set the Price and select whether the fee will apply once per stay or daily.
  3. Configure Package Options
    1. Set Allow on Booking Engine to Yes only if this package should not be included by default in a Rate Plan.
    2. When finished, click Save in the upper right corner.
  4. Assign Pet Policy Tags
    1. To make pet-friendly options easy to identify, create amenity tags such as “Pet Friendly” or “No Pets Allowed,” and assign them to specific units.