Payment Surcharges and Discounts

Create automatic surcharges or discounts based on your payment types.

Overview

rezStream Cloud supports an automatic surcharge or discount that can be applied to specific Payment Types. This feature is typically used to capture a Credit Card surcharge/processing fee or to offer a Cash Discount when your guests pay with cash or check.

In the rezStream Payment Settings, you can configure a percentage-based surcharge or discount that will be applied at the time of payment. If the guest pays with a Payment Type that incurs a surcharge or discount, rezStream Cloud will display a toggle that indicates the amount of surcharge/discount and the final amount of the payment to be collected. After payment is collected, the fee/discount will be posted to the invoice as a line item (in the same way that a Point of Sale line item would be posted).

• Setting up the Payment Surcharge or Discount
  • Choose your Payment Types
  • Configuring your Payment Surcharge (or Discount)
• Surcharges/Discounts at the Time of Payment
• Additional Notes

Setting up the Payment Surcharge or Discount

There are 2 steps to the configuration process; first choosing which payment types the surcharge/discount applies to, and second configuring your surcharge/discount amount.

To get started, head over to Configuration > Payment Settings.

Choose your Payment Types

1. In the Payment Types section of the Payment Settings screen, click on the first payment for which the surcharge/discount applies.
2. Enable the Apply Surcharge toggle.
   
3. Finally, click the green Save button.
   
4. When you are done, the Payment Type will indicate that it incurs a surcharge:
   
5. If you have more than one Payment Type that incurs a surcharge or discount, repeat these steps for each.
6. PLEASE NOTE: At this point, if you are done making changes on the Payment Settings screen, you must click/tap the Save button in the upper right. If you haven't yet configured your Payment Surcharge/Discount, you can just proceed to the next step and click/tap Save at the very end.
   
   
   

back to top

Configuring your Payment Surcharge (or Discount)

1. On the Payment Settings screen, click/tap the % Payment Surcharge (or Discount) tab at the top of the screen.
   
2. If you are creating a surcharge, enter the amount of the surcharge percentage as a positive number in the Surcharge (or Discount) Percent input. If you are creating a cash discount type of discount, enter the percentage as a negative number.
3. If the Surcharge (or Discount) Percent is non-zero, then a Display Name and Category are required.
   1. The value entered in the Display Name field will be equivalent to the name of a POS Item in rezStream Cloud. Therefore, that name will be displayed on the guest's invoice and will also be used in the Revenue and Sales reports. 
   2. The Category is the POS Category this item belongs to.
4. Exactly like setting up a POS Item, you can also configure and/or override:
   1. The Revenue Account where this surcharge/discount will be accounted for.
   2. The Tax Group (if taxes apply to your surcharge/discount)
   3. The Fee Group (if additional fees apply to your surcharge/discount)
5. After you've got everything set up, click the green Save button in the upper right to save all the Payment Settings.
   

Surcharges/Discounts at the Time of Payment

1. On the Make Payment screen, when you choose a Payment Type that has the Apply Surcharge option enabled, a toggle will appear beneath the payment Amount field indicating the amount of the surcharge (discount), the name of the fee (i.e. "Processing Fee"), and finally the percentage.
   
2. At that point, you can manually flip the toggle to remove the surcharge/discount for this payment (if you have some reason for doing so). You are always in control.
3. Upon completing the payment, the surcharge/discount will be applied as a line item to the invoice as shown below:
   

Additional Notes

Some additional notes about how things work.

• A surcharge/discount is really just a specially configured percentage-based POS Item. Therefore, as alluded to in the configuration steps above, the revenue will appear as a POS or Point of Sale type of charge within reports. 
  • This also means that you can manually add your surcharge/discount at any time through the Add POS button on the invoice.
• The surcharge/discount is just a line item on an invoice and can therefore be deleted or updated just like any other line item on an invoice.
• The surcharge/discount is not connected to the payment. Therefore, if you void/refund the payment, the surcharge/discount line item will remain and you must manually remove or adjust it to meet your needs.

back to top