In some cases a guest will need to cancel a reservation that has already been fully or partially paid and apply that payment amount to a future reservation. For these situations we will create a Gift Certificate to use as the credit for the future reservation. The following guide will show us how to accomplish this:
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Select the reservation from either the Occupancy Map (seen here) or from the Reservations screen.
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Select Add Charge from the Invoices section on the bottom right and then choose Gift Certificate
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Enter the payment amount in the Gift Certificate Sale Price field, then Save the Gift Certificate. In the example above, the payment amount is $100, so the Gift Certificate Sale Price should also be $100. You may also want to change the expiration date.
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Cancel the reservation by selecting the 3 dots in the grey box.
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Make sure the Cancellation Fee is $0 and proceed with the cancellation.
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You now have canceled the reservation and created a gift certificate that can be applied to a future reservation.
